Frequently asked questions
FAQ
CLAIMS, WITHDRAWALS AND RETURNS
TERMS AND CONDITIONS
1. GENERAL
1.1 Jonnajintonsweden.com is a website operated by Jonna Jinton Jewelry org. no. 559189-4836 (hereinafter referred to as "Jonna Jinton Sweden", "us" or "we"), located at Djupövägen 2, 881 31 Sollefteå, Sweden.
1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or "you") place an order via www.jonnajintonsweden.com and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.
1.3 In order to make purchases on our web site, the customer must, according to Swedish law, be at least 18 years old.
1.4 Jonna Jinton Sweden reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Jonna Jinton Sweden will inform the Customer of this and await the Customer's approval of the corrected price before proceeding with the order.
1.5 The Website and all its content is owned by Jonna Jinton Sweden or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Jonna Jinton Sweden.
1.6 If the customer has created an account on Jonna Jinton Sweden, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Jonna Jinton Sweden without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.
2. ORDERS
2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Jonna Jinton Sweden. Jonna Jinton Sweden recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.
2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.
2.3 The Customer can cancel their order up until it has been confirmed by Jonna Jinton Sweden. If the order is cancelled, Jonna Jinton Sweden will refund any payments the Customer or their pay- or credit card company has made with regard to the order. If the Customer want to cancel their order after the order is confirmed by Jonna Jinton Sweden, the Customer can send an email to [email protected] as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return (as set forth in Section 5).
Read more about orders here.
3. PRICES AND PAYMENT
3.1 The prices on our Website apply to orders placed on the Website. All prices are shown including 25% VAT (for delivery within the EU). VAT is not included in countries outside the EU.
No other fees are added, as Jonna Jinton Sweden offers free shipping worldwide.
3.2 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.
3.3 The customer can see prices, and choose to pay in the following currencies:
- SEK - kr
- NOK - kr
- DKK - kr
- EUR - €
- GBP - £
- USD - $
3.4 All payments are encrypted and processed according to the highest security standard.
The Customer has several options to pay for the purchase.
- Debit or Credit CARD via Stripe - Visa, Mastercard and American Express. Available worldwide.
- KLARNA
Pay Now - available in: Sweden, Germany, The Netherlands and Austria.
Pay Later - available in: Sweden, Germany, The Netherlands, Austria, Norway, Denmark, Great Britain, Finland and Belgium.
Slice It - Available in: Sweden, Germany, Denmark, Norway and Finland.
3.5 Jonna Jinton Sweden has the right to debit the customer already when the order has been confirmed, unless invoicing or a similar payment method via Klarna has been chosen by the Customer.
4. SHIPPING AND DELIVERY
4.1 The Customer's order usually leaves Jonna Jinton Sweden's warehouse within three (3) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. Jonna Jinton Sweden reserves the right to possibly adjust the delivery time. Information on this should be sent to the customer for approval.
4.2 Delivery will be made no later than 30 working days after Jonna Jinton Sweden has confirmed the order in writing through the order confirmation.
4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.
4.4 Some of our packages can be delivered directly to the Customer's mailbox, but normally the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.
4.5 If the package is not retrieved, Jonna Jinton Sweden has the right to charge the Customer a fee for freight and administrative costs.
Fee for different currencies:
SEK - 190 SEK - kr
NOK - 210 NOK - kr
DKK - 150 DKK - kr
EUR - 20 EUR - €
GBP - 20 GBP - £
USD - 20 USD - $
4.6 If the Customer has ordered products from both the Jewelry and Photo print categories, the order will be sent in separate packages. The tracking number for each package will be sent to the Customer when the packages leaves Jonna Jinton Sweden's warehouse.
4.7 Jonna Jinton Sweden is responsible for any damage that may occur during the shipment to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.
After that, the Customer must report the damage to our customer service, by sending an email to [email protected], with attached pictures, so that Jonna Jinton Sweden can help the customer with the complaint, in the best way possible. This also applies to any hidden damage. Visible damage should preferably be reported to us on the same day as delivery. Hidden damage should preferably be reported to us within five (5) working days of receipt. It is therefore important that the Customer unpack and inspect the products thoroughly as soon as possible after delivery.
Read more about Shipping & Delivery here.
5. RETURNS, WITHDRAWAL & EXCHANGE
5.1 When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Jonna Jinton Sweden accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period).
5.2 If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Jonna Jinton Sweden was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. If the product's condition is altered in any way, additional costs may apply to the Customer. The Customer shall register their return via email to [email protected]. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package. Customer should not attempt to make a return before contacting Jonna Jinton Sweden.
5.3 The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. Jonna Jinton Sweden suggest the Customer to save the tracking number and proof of postage until Jonna Jinton Sweden has received the return.
5.4 As soon as the return reaches Jonna Jinton Sweden's warehouse, and has been processed, Jonna Jinton Sweden will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s).
5.5 If the Customer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to Jonna Jinton Sweden, as set forth in 5.1 to 5.4. The Customer can then make a new order.
5.6 Jonna Jinton Sweden can not offer the right of return or exchange of custom/special made orders.
6. WARRANTY AND COMPLAINTS
6.1 The Customer must make a complaint of a defective Product to Jonna Jinton Sweden within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise.
6.2 The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact Jonna Jinton Sweden, as soon as possible after discovering the defect, via e-mail to [email protected]
7. GIFT CARD
7.1 Gift cards purchased at Jonna Jinton Sweden are valid for two (2) years from the date of issue and can be redeemed in Jonna Jinton Sweden's webshop.
After the expiry date, the card has lost its value and cannot be used as payment or reactivated, nor can any remaining value be reimbursed.
Gift cards cannot be exchanged for cash.
The value of a redeemed gift card cannot be refunded.
Keep your card safe. Lost or stolen cards will not be replaced.
8. ENGRAVING
8.1 Engraving Specifications
Customers are responsible for providing accurate and spell-checked engraving text at the time of purchase.
We reserve the right to refuse engraving requests that contain offensive, inappropriate, or copyrighted content.
8.2 Engraving Placement and Size
Engraving placement and size will be determined by our artisans based on the jewelry design and available space.
We aim to ensure the engraving is aesthetically pleasing and legible.
8.3 Engraving Process
Engraving will be carried out using state-of-the-art techniques to ensure precision and durability.
Due to the nature of the engraving process, slight variations in depth and alignment may occur.
8.4 Refund and Exchange Policy
Engraved jewelry orders are considered final sale and cannot be refunded, returned, or exchanged.
It is the customer's responsibility to review and confirm all engraving details before placing an order.
8.5 Order Modifications
Once an order for engraved jewelry is placed, modifications or cancellations cannot be accommodated.
We encourage customers to double-check their engraving specifications before completing their purchase.
8.6 Quality Assurance
We stand behind the quality of our engraving workmanship. In the rare event of a defect or error in the engraving, please contact us promptly for resolution.
8.7 Shipping and Delivery
Engraved jewelry orders may require additional processing time before shipment.
Estimated delivery times provided at the time of purchase are approximate and subject to change based on factors beyond our control.
8.8 Care Instructions
To preserve the integrity of the engraving, we recommend avoiding exposure to harsh chemicals, extreme temperatures, and abrasive materials.
Regular maintenance, such as gentle cleaning with a soft cloth, can help prolong the life of the engraving.
8.9 Limitation of Liability
Our liability for any damages arising from engraved jewelry is limited to the purchase price of the item.
We are not liable for any indirect, incidental, or consequential damages related
to the use or misuse of engraved jewelry.
8.10 Terms and Conditions Agreement
By purchasing engraved jewelry from Jonna Jinton Sweden, you agree to abide by these terms and conditions. If you have any questions or concerns regarding engraving or these terms, please contact us for assistance.
9. CUSTOM ORDERS
9.1 Custom Order Specifications
Customers are responsible for providing accurate information at the time of placing the order.
We reserve the right to refuse any order requests that contain offensive, inappropriate, or copyrighted content.
9.2 Order Agreement
As soon as the customer accepts and agrees to the placement of the order, the order is final. Any cancellation or withdrawal from the agreement after this time may result in eventual charges due to commenced work.
9.3 Refund and Exchange Policy
Custom jewelry orders are considered final sale and cannot be refunded, returned, or exchanged.
It is the customer's responsibility to review and confirm all specific details before placing an order.
9.4 Order Modifications
Once an order for custom jewelry is placed, modifications may result in additional charges outside of the order agreement due to extra labor.
We encourage customers to double-check their specifications before placing the order.
9.5 Quality Assurance
We stand behind the quality of our craftmanship. In the rare event of a defect or error, please contact us promptly for resolution.
9.6 Shipping and Delivery
Custom jewelry orders may require additional processing time before shipment.
Estimated delivery times provided at the time of purchase are approximate and subject to change based on factors beyond our control.
9.7 Care Instructions
To preserve the integrity of the custom jewelry, we recommend avoiding exposure to harsh chemicals, extreme temperatures, and abrasive materials.
Regular maintenance, such as gentle cleaning with a soft cloth, can help prolong the life of the jewelry piece.
9.8 Limitation of Liability
Our liability for any damages arising from custom jewelry is limited to the purchase price of the item.
We are not liable for any indirect, incidental, or consequential damages related
to the use or misuse of the jewelry.
9.9 Terms and Conditions Agreement
By purchasing engraved jewelry from Jonna Jinton Sweden, you agree to abide by these terms and conditions. If you have any questions or concerns regarding custom jewelry or these terms, please contact us for assistance.
10. FORCE MAJEURE
Jonna Jinton Sweden shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Jonna Jinton Sweden shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Jonna Jinton Sweden have the rights to cancel the purchase with immediate effect.
11. CHANGES TO THE TERMS AND CONDITIONS
Jonna Jinton Sweden may make changes to the Terms of Conditions from time to time. When these changes are made, Jonna Jinton Sweden will make a new copy of the Terms and Conditions available on its website.
Your continued use of our website after any changes to the Terms and Conditions means you accept the changes.
12. CONTACT INFORMATION
Communication between the Customer and Jonna Jinton Sweden, occurs via e-mail to [email protected] or by ordinary mail as follows:
Jonna Jinton Sweden AB
Djupövägen 2
881 31 Sollefteå
Sweden
Terms and Conditions last updated 2025-01-17
PRIVACY POLICY
Valid from 2020-09-17
This privacy policy describes what personal data we at jonnajintonsweden.com collect from you and how we use your personal data. The privacy policy also describes your rights and how you can exercise them.
You are always welcome to contact us if you have any questions or comments. This Privacy policy covers the following areas:- When do we collect your data ?
- What data do we collect ?
- Data we don't collect or process.
- Why do we process your personal data ?
- Who do we share your personal data with ?
- How long we store your data
- Analysis Tools
- Cookies
- What are your data protection rights ?
- Security
- Links to other websites
- Data controller
- Changes
- Last updated
- Contact
1. When do we collect your data ?
We collect your data when you:- Purchase our products.
- Communicate with our customer service, such as asking questions, processing of returns, guarantees or complaints.
- Create an account
- Sign up for our newsletter.
- Send us pictures or other information.
- Using our contact form.
- Access our website. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie policy
- When you engage with us on social media (by mentioning/tagging us or by contacting us directly)
2. What data do we collect ?
- Your contact information - name, postal address, mobile or telephone number, email address.
- Your IP address and information about how you use our website.
- Purchase details including your choice of payment and transaction number.
- Your order history.
- Customer service information - all kind of communication and correspondence between you and our customer service department.
- If you are browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.
3. Data we don't collect or process
We do not store or process data from your credit cards such as card number, expire date or CVS number. We don't ask you to provide personal identification number. The payment providers are responsible for collecting and processing that kind of data. Below you can find our payment providers and a link to their Privacy Policy.- Stripe: Visa and Mastercard and American Express: Stripe Privacy Policy
- Klarna - Klarna Services Term
- PayPal - PayPal Privacy statement
4. Why do we process your personal data?
Once you have provided your personal information to us at Jonna Jinton Sweden, we will use this information for the purposes and with the support of the legal basis set forth below:- In order to fulfill our agreements with you as a customer, such as handling and delivering your order. The purchase agreement we have entered into with you is the legal basis for the processing and is necessary for us to be able to fulfill our contractual obligations and to fulfill this agreement with you, eg. so we can deliver your order and get paid.
- To be able to handle customer service issues such as questions about our products, returns, guarantees and complaints. We will process your information in order to fulfill our obligations under applicable consumer law and we will process your information based on the legal basis based on our purchase agreement with you.
- In order to meet the requirements of tax and accounting legislation - to declare and count our sales. The legal basis is to be able to fulfill our legal obligations under law.
- In exceptional circumstances, we may process additional identification information from you to avoid financial fraud or identity theft. It is our legitimate interest to provide secure services that may prevent attempts to gain unauthorized access or unlawful use of our services.
- To process additional data such as photos, videos and other media, for various promotions or lotteries, only in cases where you participate in these events. The legal basis is our legitimate interest in having the opportunity to administer or follow up competitions and events such as confirmation of entries, questions or information about winners.
- To send our newsletter and promotional material - only in cases where you give your consent to it. The legal basis is our legitimate interest in being able to give information about, and market our products.
- To create and maintain a customer account - only in cases where you have created an account. The legal basis is the agreement we have entered into with you, ie the creation and maintenance of your account.
5. Who do we share your personal data with?
We will never sell any of your personal data to a third party, and does not provide your personal information to third parties, unless required by law to do so or except for the operational necessities listed below:- We provide your name, address, email and possibly phone number to the shipping company that delivers your product.
- We transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.
- Sometimes we need to confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.
6. How long we store your data
We will keep your data for as long as they are needed for the purposes for which your data was collected and processed or required by laws and regulations. This means that we keep your data for as long as necessary for the performance of a contract and as required by retention requirements in laws and regulations.- We store your personal data that you have submitted during your account registration on our website, or registration for our newsletter for two(2) years from your last login or until you ask us to remove your account. You can at anytime unsubscribe from our newsletter.
- We store your personal data during the production and delivery of products as well as the time period specified in the Terms & Conditions for the possible returns and product warranty, but not longer then three (3) years.
- In order to ensure compliance with legal requirements, such as the Accounting Act, we store your personal data in the accounting system as long as we are obliged to save the information in accordance with applicable law.
- In case of collecting personal data for the purposes of particular campaigns, lotteries or any other promotions, we only store the data for as long as necessary to fulfill our obligations to the participants.
7. Analysis Tools
This website uses Google Analytics®, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files stored on your computer, enabling the analysis of the use of the website. The information generated by cookies on the use of this website (including the IP address) are in the context of using Google Analytics conferred on a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other use of the website and Internet services. Google will transmit this information to third parties if required by law or if third parties process this data on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, it is important to note that you cannot use all features of this website. By using this website you agree to the processing of your data by Google in the manner described and for the purpose mentioned above.8. Cookies
In some areas of our website, we reserves the right to use cookies in order to make our service more user-friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and that your browser memorises. Cookies do not damage your computer and do not contain any viruses. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit ("session") from your hard drive. Other cookies remain on your computer which enables us to recognize your computer during your next visit, so that, for example, you do not have to fill out order forms again. We use the information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the Jonna Jinton Sweden website. You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our websites and some services, however your access to some functionality and areas of our website or services may be restricted substantially. Please read our Cookie Policy to learn more about how we use cookies and how you can manage them.9. What are your data protection rights?
We at Jonna Jinton Sweden always want to be transparent about how we process your information. At any time you have the right to:- Access - If you want to gain access to your personal data processing, you have the right to request access to your data via an extract from the register. The request must be submitted in writing and signed by you.
- Rectification - If the data are incorrect or incomplete, you are entitled to have the data rectified, with the restrictions that follow from legislation.
- Erasure - You may request erasure of your information to the extent that is in accordance with applicable law and in accordance with entered into agreements with you and we will of course always do our best to accommodate your erasure request.
- Restrict processing - You have the right to restrict the processing of your personal data under certain conditions, such as for direct marketing or profiling if you oppose such processing. You also have the right to revoke a given consent at any time and to refuse different types of marketing.
- Object to processing - You also have the right to object to our processing (eg if any of the information collected is incorrect).
- Data portability - You have a right to ask us to transfer certain of your personal data we have about you to another company or organization, if it is secure and technically feasible. This right applies to personal data processed only by automated means and on the basis consent or of fulfilling a contract. Your request to exercise your rights as listed above will be assessed given the circumstances in the individual case. Please note that we may also retain and use your information as necessary to comply with legal obligations, and enforce our agreements.
10. Security
Jonna Jinton Sweden assures that we have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use. We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.11. Links to other websites
For your convenience and information, our website may provide links to other sites that may be operated by companies not affiliated with Jonna Jinton Sweden. These companies may have their own privacy notices or policies, which we strongly suggest you review.12. Data controller
All legal entities within Jonna Jinton Sweden group operate as data controllers within the meaning of GDPR - (EU) 2016/679 - Art. 26.13. Changes
This Privacy Policy may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated. Please review this Privacy Policy from time to time to stay updated on any changes.14. Last updated
Our Privacy Policy was last updated 2023-10-22. You can view the most current version of the Privacy Policy at any time by clicking on the hyperlink “Privacy Policy” located in the footer area of the Jonna Jinton Sweden website.15. Contact
If you have any questions, you can contact us at any time by sending a message to: [email protected], or by sending a letter to: Jonna Jinton Sweden AB Djupövägen 2 881 31 Sollefteå SwedenOUR JEWELRY
What materials are used IN YOUR JEWELRY?
We only use clean, nickel- and lead free sterling silver in our jewelry. Our trademark is certified with our own RM (Responsibility Mark) and a 925 stamp to ensure that we only use high quality silver in our products.
WHERE IS YOUR JEWELRY MADE?
Our jewelry is proudly crafted by us and our collaborators here in Sweden and in Norway. The ordinary assortment on our webshop is carefully crafted by Swedish and Norwegain silversmiths based on our requirements, demands and details to ensure the greatest quality.
We also follow the European laws and regulations of REACH (Registration, Evaluation, Authorisation and restriction of Chemicals) to ensure non-toxic substances in our production.
I WANT TO ORDER A PIECE OF JEWELRY, BUT I DON'T KNOW WHICH SIZE I NEED. CAN YOU HELP?
Please check the size guide for our jewelry to find out the right size for you.
If you have any questions, please contact us. We will do our best to help you.
IS YOUR JEWELRY HANDMADE?
All of our designs are originally crafted and designed by us in our workshop. In our collections available in the webshop, these designs are used as templates for our current production which is based in Skultuna here in Sweden and Rolvsøy in Norway.
The base are made by molds or 3D printing, but carefully finished by hand to give every piece of jewelry their unique touch and detail.
DO YOU USE REAL GEMSTONES IN YOUR JEWELRY?
Yes, we only work with professional distributors and manufacturers, which is carefully selected for highest quality. All of our stones are cut and shaped by hand, which makes every piece unique.
The gemstones that we use in our jewelry come from India.
CAN I HAVE MY JEWELRY ENGRAVED?
We offer engraving for a small selection of our jewelry pieces. Please note that this is currently only available for the “Berg ring” and “Rimfrost ring”.
What do the stamps on YOUR JEWELRY mean?
All of our jewelry are stamped with the Jonna Jinton logo, our Responsibility Mark and 925 (sterling silver).
925 means that we can guarantee that our jewelry is made out of pure sterling silver. 925 means that the material is 925/1000 parts fine silver, while 75/1000 parts is mostly copper. Copper is used to harden the material, due to the fact that fine silver is quite soft on its own and can’t be used for daily applicances.
The JIJ stamp is our RM (Responsibility Mark). This means that we are certified and approved for the crafting, production and disposal of silver jewelry. We are registered in both Swedac and the Central Office for Precious Metals Control in Bern, Switzerland.
Do you offer gift wrapping?
Yes! Gift wrapping is available as an optional extra on each product page. Simply add it to your order when purchasing. Please note that an additional charge applies for gift wrapping.
I would like my jewelry to be hung in the mother tree for a night - how do i request this?
You can simply leave us a note in the “customer notes” during the checkout process and we will make sure that your jewelry spends a night outside in Swedish nature.
This option is free of charge for you.
PHOTO PRINTS
Are the prints delivered with a frame?
Frame and passepartout are not included when ordering a print, giving you the freedom to choose a frame that suits your style.
If you’re visiting our store in Sollefteå, we offer a framing service for an additional cost.
Are all photos taken by Jonna Jinton?
Yes, all the photos are photographed by Jonna.
How will the print be shipped?
If you buy a small print it will be shipped in a small cardboard box.
If you buy a larger sized print it will be shipped in a tube.
CAN I BUY PHOTO PRINTS IN A HIGH RESOLUTION DIGITAL FORMAT?
At the moment we only sell photos as fine art prints, and not as digital files.
CAN YOU SIGN THE PHOTO?
All the prints has my signature mark on the back of the photo.
Unfortunately I can’t sign the prints by hand or write a note on the photo, since they are printed and shipped from another part of Sweden.
JEWELRY CARE & REPAIRS
MY JEWELRY HAS TURNED DARK or is discolored. WHAT IS THE CAUSE OF THIS?
This is due to oxidation. All silver jewelry will eventually oxidize over time. For some advice how to take care of your silver jewelry, please see our “Jewelry care” tab here.
HOW DO I TAKE CARE OF MY JEWELRY?
We only use nickel-free 925 sterling silver. Sterling silver oxidizes (darken) over time due to the exposure of different environments. If you take care of your silver jewelry, it will oxidize in a slower pace and keep its luster for a longer period of time.
To prevent both oxidation and abrasion, please follow the advices below:
– When you are not wearing your jewelry, store it in the enclosed box.
– Clean the jewelry with cloth after each use to get rid of grease, salts, makeup etc.
– Don’t wear the jewelry while sleeping, doing the dishes or taking a bath.
– Keep your jewelry away from chemicals, salt- and chlorinated water.
– Clean your jewelry from time to time with silver polish.
DO YOU offer jewelry repairs?
We don’t generally offer repairs, but if something happens to your jewelry, please feel free to reach out to our support team ([email protected]) by email. We’ll be happy to take a look and see what we can do to help.
If something happens during the warranty period, we will of course replace your jewelry in accordance with our warranty terms.
ORDERS
HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL ?
When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.
Please check that all information is correct in this confirmation email as incorrect information can cause delays on your order.
DO I GET A RECEIPT FOR THE PAYMENT ?
Yes, you will receive an order confirmation via email, where the receipt is included for your purchase.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO ?
If you placed an order with us but did not receive an order confirmation, it may be because an incorrect email address was provided. Please also check your junk mail to make sure the confirmation hasn’t been sorted there. Contact us at [email protected] or check whether we have an order registered for you, and to correct your email address so that you can receive your order confirmation. It may also be because the order has not gone through. Kindly contact us before placing a new order to avoid duplicate orders.
CAN I MAKE CHANGES TO MY ORDER AFTER PURCHASE?
Unfortunately, we cannot make changes to an existing order, but if you contact us immediately, we will try to cancel the order before it leaves our warehouse. Once your purchase is cancelled, you can create a new order for the correct products, which means you avoid duplicate orders.
I WANT TO CANCEL MY ORDER, WHAT SHOULD I DO ?
If you want to cancel an order before your order has left our warehouse, please send us an email immediately to [email protected].
I have not received my order, what should I do?
Please check the tracking number that was emailed to you. If that does not work, please email us at [email protected] with your order details and we will look into it immediately.
I have placed an order for both print(s) and jewelry. will they be sent in the same package?
No, the print(s) and jewelry will be sent as separate parcels. You will receive one email for confirmation, including a tracking number for the print(s) and another for the jewelry when they are fulfilled and ready for shipping.
PAYMENT
WHAT PAYMENT METHODS DO YOU OFFER?
We accept the following forms of payments:
- Debit or Credit CARD via Stripe – Visa, Mastercard, and American Express. Available worldwide.
- KLARNA
Pay Now – available in: Sweden, Germany, The Netherlands and Austria.
Pay Later – available in: Sweden, Germany, The Netherlands, Austria, Norway, Denmark, Great Britain, Finland and Belgium.
Slice It – Available in: Sweden, Germany, Denmark, Norway and Finland.
* You can see the available payment methods in the checkout.
CAN I PAY BY INVOICE?
The option to pay by invoice from Klarna is available for these countries:
Sweden, Germany, The Netherlands, Austria, Norway, Denmark, Great Britain, Finland and Belgium.
I HAVE RETURNED MY ORDER, WHEN DO I GET MY REFUND?
Our return process can take up to 14 days from the date you sent back your order. As soon as your return has been received by us and your refund has been initiated, you will receive a confirmation of this by e-mail. Depending on payment method it might take 2-5 business days from when you received the return confirmation, before you get your refund.
ARE TAXES FOR CUSTOMS INCLUDED IN THE PRICE?
No. Taxes for customs will be handled by your country’s customs service.
SHIPPING & DELIVERY
WHAT CARRIER WILL DELIVER MY PARCEL?
All international parcels are shipped with FedEx and nationally we ship with Postnord.
HOW LONG WILL DELIVERY TAKE ?
Orders usually leaves our warehouse within one (1) to three (3) working days, unless otherwise agreed or stated in the order confirmation. The time period for the shipping carrier to send the package to the customer may vary depending on which country the package should be sent to. Below you can see the standard shipping times for different parts of the world.
Standard shipping times
HOW MUCH ARE THE SHIPPING COSTS?
Free shipping worldwide, excluding any import duties and fee’s.
WHAT HAPPENS IF I DON'T PICK UP MY PARCEL?
Uncollected parcels will be returned to us and we will charge you a fee for the returned parcel. The fee covers the double shipping costs as well as picking and packing.
Fee for different currencies:
SEK – 190 SEK – kr
NOK – 193 NOK – kr
DKK – 136 DKK – kr
EUR – 20 EUR – €
GBP – 18 GBP – £
USD – 20 USD – $
CLAIMS, WITHDRAWALS AND RETURNS
CAN I CANCEL/WITHDRAW MY ORDER?
There is always a 30-day return policy for products purchased at jonnajintonsweden.com. This means that you have the right to revoke your purchase by registering your return on our site within 30 days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period). Unfortunately, we cannot offer the right of return or exchange on personalized products.
I RECEIVED MY JEWELRY, BUT THE SIZE DOESN'T FIT. Can I return/exchange it?
Yes, you can. To make a return of your order or a part of your order, first of all you need to contact us for further instructions.
Send an email containing the following information to [email protected].
– Email address provided at purchase
– Order number (Not the receipt number)
– Customer name
– Item name
*NOTES
– You are responsible for postage and shipping costs.
– Your return package must be well-protected.
– Returned item(s) must be unused and in original condition. If not, a calculated fee will be taken out for restoration.
– Engraved jewelry cannot be returned/exchanged
IS THERE A FEE FOR RETURNS?
Yes, the customer is responsible for all shipping costs related to the return.
WHAT DO I DO IF A PRODUCT IS BROKEN OR INCORRECT?
If you receive a defective or incorrect product, we aim to help you as soon as possible. Send an email containing the following information to [email protected].
– Email address provided at purchase
– Order number
– Customer name
– Item number
– Attach a photo
Our Customer Service Team will get back to you as soon as possible.
I have returned my order, HOW and when WILL I BE REFUNDED?
We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We strive to repay the amount as soon as possible, yet no later than within 3 days from the date we received your return. Please note that we must have received the goods as a return or a delivery receipt must be presented on request before a refund can be issued.
Did you make a purchase during a special offer or did you use a discount code?
Once your return has been received, your order will be recalculated. If the requirements for the special offer or discount are not met, the discount will be deducted from your refund.
The value of a redeemed gift card cannot be refunded.
